Welcome to the Frequently Asked Questions (FAQ) page. Below, we have tried to answer the most common questions visitors to our website may have. If you find that your question is not answered on this page, please e-mail us ContactUs@andysgaragedoors.com or call us at 773-774-3667.
Q. Why did my springs break?
A. Usually, normal wear will cause this. The temperature outside does not cause this to happen. Torsion springs are rated to do a certain number of cycles. When the spring has twisted enough times the metal breaks.
Q. Why are my remote controls not working?
A. 1.)Check that the lock is not enabled on the wall control. 2.)Make sure the opener has power. 3.)If the door wonít close then the safety sensors are misaligned. 4.)Try a fresh battery. 5.)Lastly, either the remote control itself has gone bad, or the circuit board on the opener has become damaged. Reprogramming the remotes may help.
Q. Why doesnít the light on my opener turn off?
A. There are versions of wall controls that have a motion sensor built into them. Try disabling this feature. On models we carry the button will be on the side and will look light a light bulb with a line drawn through it. Also, on many models when the door is in the open position, and the safety sensors are blocked (even briefly, letís say by walking past them) this will cause the light to turn back on.
Q. Why wonít my door open?
A. A broken spring is often the reason. Automatic garage door openers do not have the power to muscle a door up. The work of lifting the door is done by the spring. The opener¬ís job is just to save you from having to lift it yourself. If the door operates easily manually, then, the opener itself has likely become damaged.
Q. My door (insert name of noise here) alot. Is there anything I can do?
A. Noise from a door can sometimes be an indication that parts are beginning to wear badly. Lubricate all pivot points, hinges, and bearings with a light oil. Use of grease is contraindicated.
Q. How do I program my outside keypad/remote control?
A. (Remote control) Locate the learn button on the opener. Press and hold the button you would like to use on the transmitter/remote.(The LED light next to the learn button should be flashing rapidly now.) Press and release the learn button on the opener. (The lights on the opener will blink to let you know itís been accepted.) Release the button on the remote.
(Outside Keypad) Locate the learn button on the opener. Consider what you will use as a four digit code for the keypad. Press and release the learn button. (The LED next to the learn button will glow steady. For the next 30 seconds the opener will accept a new keypad/remote.) Punch in the four digit code on the keypad, press and HOLD down enter button until lights on opener flash. Once the light(s) flash the keypad is programmed.
Q. What happens if I press the learn button for 6 seconds?
A. This will erase the memory on the opener of anything that has been programmed to it.
Q. What forms of payment are accepted?
A. We accept cash, check, credit card (Visa, MasterCard, Discover, American Express) and debit cards.
Q. Why doesnít my outside keypad work?
A. Most outside keypads work similar to the hand held remote control. In really cold outside temperatures the battery becomes weak. Try replacing the battery. If that still doesnít solve the issue, then, reprogramming the keypad helps. Also, be sure to carefully press each digit slowly and completely as you enter your four digit code.